FAQ
If you have any further questions, we are happy to help. Simply use our contact page.
Here you can find all vacation homes for your Cape Coral getaway.
FAQ – Frequently asked questions
How do I book a vacation home?
Select your arrival and departure dates in the calendar, enter the number of guests, and start the booking process. Once completed, you will receive a booking confirmation with all the details.
What payment methods are available?
You will see the available payment methods during the booking process. Depending on the booking, options may include credit card or bank transfer.
When do I have to pay?
The payment deadlines are listed in your booking confirmation. A 30% deposit is due at the time of booking, and the remaining balance is due 60 days before arrival. For last-minute bookings, the full amount is due immediately.
Is there a minimum stay?
Yes. The minimum stay depends on the home, season, and specific requirements. You can see the minimum number of nights in the calendar or in the property description. In general, a minimum stay of 6 nights applies.
What are the check-in and check-out times?
You will find the times in the property description or in your booking confirmation. Unless otherwise stated, check-in is from 4:00 PM and check-out is by 10:00 AM local time. Early check-in and late check-out can be added during the booking process, subject to availability.
When will I receive the address and access details?
In good time, usually about 3 days before arrival. Sensitive information, such as access codes, will only be provided once the booking has been paid in full, the rental agreement has been signed, and the arrival date is approaching.
How can I cancel my booking?
In writing, for example by email, to Cape Manatee or to the contact address listed in your booking confirmation. The date your cancellation is received and the check-in date are decisive.
What cancellation fees apply?
Unless otherwise agreed in your booking confirmation, the following cancellation fees apply:
60 days or more before arrival: 30% of the total amount
31 to 60 days before arrival: 50% of the total amount
1 to 30 days before arrival: 100% of the total amount
No-show: 100% of the total amount
The terms confirmed for your specific booking always apply. We recommend purchasing travel cancellation and trip interruption insurance.
60 days or more before arrival: 30% of the total amount
31 to 60 days before arrival: 50% of the total amount
1 to 30 days before arrival: 100% of the total amount
No-show: 100% of the total amount
The terms confirmed for your specific booking always apply. We recommend purchasing travel cancellation and trip interruption insurance.
Can I change or modify my booking?
Yes, subject to availability and written approval. Depending on the booking, a processing fee and a price difference based on the current rates may apply.
Who is my contact person during my stay?
The local property management team is your contact during your stay. You will receive their contact details with your check-in information.
Is there a pool?
Many homes have a pool and/or spa. Details can be found in the property description. Use of the pool and outdoor amenities is at your own risk; children and non-swimmers must be supervised at all times.
Is smoking allowed inside the home?
No, smoking is not allowed inside the home. Violations may result in additional charges, such as special cleaning fees.
Are pets allowed?
Only if confirmed in writing in advance. In pet-friendly properties, an additional fee may apply.
Are parties or events allowed?
No. Please respect the neighborhood, HOA rules, and local regulations. Quiet hours apply.
